CARRIAGE TERMS

Thank you for purchasing bedding from Brokadi INC. We are committed to processing your order promptly and arranging reliable shipping to deliver your items to your specified address.

This shipping policy applies to bedding delivery services provided by Brokadi INC within the United States.

1. Shipping Coverage

We currently provide shipping services primarily to customers within the United States.

Delivery times may vary for certain remote areas, Alaska, Hawaii, and other special locations. Specific delivery details will depend on the shipping address and actual logistics arrangements.

2. Order Processing Time

Once payment is confirmed, we typically complete order processing, product preparation, and packaging within 1–2 business days.

Order processing time excludes weekends and certain public holidays.

Processing times may be extended during promotional events, holidays, periods of high order volume, or other special circumstances.

3. Shipping Carriers

Depending on the product type, package dimensions, shipping address, and actual delivery conditions, we may use the following carriers:

USPS
UPS
FedEx

The specific carrier used will be determined by the actual shipment arrangements and tracking information.

4. Estimated Delivery Time

Once the order has shipped, the estimated transit time within the contiguous United States is typically:

3–7 business days

Therefore, the total estimated time from order confirmation to final delivery is typically:

4–9 business days

Actual delivery times may vary based on the shipping address, shipping routes, weather conditions, holidays, or carrier operations.

5. Shipping Notification and Tracking

Once your order has shipped, we will send tracking information to the email address provided at checkout (where applicable).

You can use the provided tracking number to check the status of your shipment.

Carrier systems require time to process tracking information; therefore, the tracking status may not update immediately after the package is dispatched.

6. Shipping Address

Please carefully verify the recipient’s name, street address, city, state, ZIP code, and contact phone number before submitting your order.

If delivery delays, returns, or other issues arise due to an incomplete, incorrect, or undeliverable address provided by the customer, we will assist in resolving the matter based on the specific circumstances. If your order has not yet entered the shipping process and you need to change the delivery address, please contact us as soon as possible.

7. Delivery Delays

While we strive to process and ship orders within the estimated timeframe, certain circumstances may cause logistics delays, including but not limited to:

Severe weather;
Holidays and peak shipping periods;
Carrier operational adjustments;
Deliveries to remote areas;
Incomplete or incorrect address information;
Natural disasters or other unforeseen circumstances.

If you have not received your order beyond the reasonable estimated delivery time, please contact us, and we will assist in checking the status of the package with the relevant logistics provider.

8. Package Issues

Please contact us promptly if tracking information has not been updated for an extended period, if there are irregularities in the shipment, or if the items you receive show signs of damage caused during transit.

We will verify the details based on the order and actual shipping status, and, where appropriate, assist in providing a resolution.