PRIVACY POLICY

Welcome to Brokadi INC. We value your privacy and are committed to protecting the personal information you provide while using our website, browsing products, or purchasing bedding.

This Privacy Policy explains how Brokadi INC collects, uses, stores, and protects your personal information, as well as the rights you have regarding that information.

1. Information Collection

We may collect the following information when you visit our website, place an order, contact us, or use related services:

Name;
Billing and shipping addresses;
Email address;
Phone number;
Order and purchase history;
Inquiries, after-sales details, or other information you voluntarily submit to us;
Necessary technical information generated during website access and usage.

We collect only the information necessary to facilitate online shopping, order processing, customer service, and related business operations.

2. Payment Information

When you make a payment on our website, the transaction may be processed by a third-party payment service provider, Stripe.

Brokadi INC does not directly store full credit card numbers or card security codes. Payment-related information is processed by the respective payment service provider in accordance with their applicable security standards.

Stripe may collect and process information related to payment transactions in accordance with its privacy policy and applicable laws.

3. How We Use Your Information

We may use the collected information for the following purposes:

Processing and confirming your orders;
Arranging product preparation and delivery;
Processing payments and refunds;
Sending notifications regarding order confirmation, delivery, and after-sales service;
Responding to customer inquiries and service requests;
Handling returns, refunds, and other after-sales matters;
Improving the website, product presentation, and shopping experience;
Preventing fraud, unauthorized transactions, and other security risks;
Fulfilling obligations required by applicable laws and regulations.

We will not use your personal information for purposes unrelated to the original collection purpose, unless permitted by law or with your consent.

4. Information Sharing

In the ordinary course of business, we may need to disclose necessary information to third-party service providers, such as:

Payment processing providers;
Delivery and logistics providers;
Website hosting, technical, and security service providers;
Service providers assisting with customer service or business operations;
Situations where disclosure is required by law or regulatory authorities. We share relevant information only to the extent necessary to fulfill the corresponding business purposes and, where possible, require relevant service providers to implement reasonable information security measures.

5. Information Security

Brokadi INC values ​​the security of personal information and implements reasonable technical and administrative measures to protect it, thereby reducing the risk of unauthorized access, use, modification, or disclosure.

However, no method of internet transmission or electronic storage is absolutely secure; therefore, we cannot guarantee that personal information will be immune to security risks in all circumstances.

6. Information Retention

We retain personal information in accordance with business needs and applicable legal requirements.

Records related to orders, transactions, and business activities may be retained for a reasonable period after order completion for purposes such as customer service, financial record-keeping, dispute resolution, fraud prevention, and legal compliance.

When there is no longer a reasonable business or legal necessity to retain personal information, we will delete, anonymize, or otherwise appropriately process the information in accordance with applicable retention policies.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to ensure proper website functionality, remember user preferences, understand website usage, and improve the shopping experience.

Necessary cookies may be used to provide basic website functions when you visit the site. For non-essential cookies, we will obtain your consent where required by applicable law.

You can manage or restrict cookies through your browser settings, though doing so may affect certain website functions.

8. Third-Party Websites

Our website or related pages may contain links to third-party websites or services.

When you visit third-party websites, their privacy policies and data processing practices may differ from those of Brokadi INC. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

9. Children’s Privacy

Our website is not specifically directed at children. We do not knowingly collect personal information from children who are below the age prescribed by applicable law.

If you believe a child has provided us with personal information, please contact us using the details below so that we may take appropriate action.

10. Your Privacy Rights

Under applicable privacy and data protection laws, you may have rights such as the right to access, correct, delete, or restrict the processing of your personal information.

If you wish to exercise these rights or have questions regarding our privacy practices, please contact us using the information below. We may need to verify your identity to ensure that information requests originate from the relevant individual or an authorized person.

11. Updates to the Privacy Policy

We may modify this Privacy Policy in response to business changes, updates to laws and regulations, or adjustments to website functionality.

The updated Privacy Policy will be posted on this page, and the “Effective Date” will be updated to reflect the latest version. We encourage you to review this page periodically to stay informed about our privacy practices.

12. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, or your privacy rights, please contact us via the following methods:

Phone: +14428991709
Email: zhang@brokadi.shop

We will address your privacy-related inquiries seriously and provide assistance within a reasonable scope.