REFUND POLICY

Brokadi INC values ​​our customers’ shopping experience. We sell bedding products, including sheets, duvet covers, pillowcases, comforters, blankets, and other related items.

If you are not satisfied with the items you received, you may request a return in accordance with the policy below.

1. Return Period

You may contact us to request a return within 30 days of receiving the items.

Return requests must be submitted within 30 days of receipt. Requests made after this period may not be accepted, unless otherwise required by applicable law.

2. Returns of Opened Items

You may request a return even if the item has been opened.

We understand that customers may need to open the packaging to inspect the size, material, color, or general condition of the product; therefore, opened items that meet the requirements of this policy remain eligible for return.

To ensure smooth processing of your return, please keep the item, its packaging, accessories, and related components intact.

If an item shows signs of significant use, washing, or damage, or is otherwise rendered unsuitable for resale, we may—subject to applicable law—decide whether to accept the return or adjust the refund amount based on the specific circumstances.

3. Return Conditions

Generally, items eligible for return must:

Have a return request submitted within the 30-day window;
Have been purchased from Brokadi INC;
Be accompanied by valid order information;
Be kept as intact as possible, including all accessories;
Be free from damage caused by improper use, washing, or human error.

If there are quality issues, if you received the wrong item, or if the item significantly differs from your order, we will provide an appropriate solution based on the specific situation.

4. How to Request a Return

To initiate a return, please contact us via the following methods:

Email: zhang@brokadi.shop
Phone: +1 442-899-1709

When contacting us, please provide:

Order number;
Purchaser’s name;
Contact email address;
Details of the item(s) to be returned;
Reason for the return;
Relevant photos (if the return involves quality issues or shipping damage).

Once we confirm your return request, we will provide you with specific return instructions.

5. Return Address

Address: 18420 PURDUE DR, SARATOGA, CA 95070

6. Return Shipping Costs

If the return is due to product quality issues, receipt of the wrong item, or order errors caused by Brokadi INC, we will cover reasonable return shipping costs on a case-by-case basis.

If the return is due to personal reasons—such as not liking the product, choosing the wrong size, or a change of mind—the customer is generally responsible for return shipping costs, unless applicable law dictates otherwise or we have confirmed otherwise.

7. Refund Processing

Upon receipt of the returned item, we will conduct a necessary inspection.

For items eligible for a refund, we typically initiate the refund within 3 business days of confirming the return.

Refunds will be issued to the original payment method.

Banks, credit card issuers, or third-party payment providers may require additional processing time; therefore, the actual time it takes for funds to appear in your account may vary.

8. Quality Issues and Incorrect Items

Please contact us as soon as possible if the bedding you received has quality issues, shows obvious damage from shipping, or does not match the item you ordered.

Upon confirmation, we may offer the following depending on the situation:

Product replacement;
Refund;
Other reasonable solutions.

Please do not dispose of or alter the problematic item before contacting us for confirmation.

9. Inspection of Returned Items

Upon receiving the return, we may inspect the item’s condition to verify eligibility for a return.

Opening the product packaging does not automatically disqualify the item from being returned.

However, if the item shows signs of significant use, washing, alteration, or damage caused by the customer—rendering it unsellable—we may adjust the refund handling accordingly, subject to applicable laws.

10. What if the refund hasn’t arrived?

If we have confirmed and processed the refund but you have not yet received the funds, please first contact your bank, credit card issuer, or payment provider, as processing times vary among financial institutions.

If you still have not received the refund after a reasonable period, please contact us, and we will assist in checking the refund status. 11. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Company: Brokadi INC
Address: 18420 PURDUE DR, SARATOGA, CA 95070
Phone: +14428991709
Email: zhang@brokadi.shop

We will carefully process your return request and strive to provide you with clear, convenient after-sales service.